Effective Date: 23 July 2026
DOMIQ ("DOMIQ", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or interacting with our customer support and services.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
Depending on your interaction with DOMIQ, we may collect:
Personal Information
- Full name.
- Mobile number.
- Email address.
- Billing and shipping address.
- PIN code.
- Order details.
- Payment and transaction information.
- Product warranty and registration information.
Service Information
When you request support, we may collect information relating to:
- Product serial number.
- Purchase details.
- Warranty information.
- Service requests.
- Photos or videos submitted for troubleshooting.
- Technical information relating to the product.
Automatically Collected Information
When you visit our website, certain information may be automatically collected, including:
- IP address.
- Browser type.
- Device information.
- Operating system.
- Website activity.
- Pages visited.
- Referral information.
- Cookies and similar technologies.
2. How We Use Your Information
We may use your information to:
- Process and deliver orders.
- Process payments.
- Provide customer support.
- Register products for warranty.
- Provide warranty and after-sales services.
- Process returns, refunds, and replacements.
- Communicate order and delivery updates.
- Send important service-related notifications.
- Respond to enquiries.
- Improve our products, website, and services.
- Prevent fraud and unauthorized transactions.
- Comply with applicable legal and regulatory requirements.
Where permitted by applicable law and with appropriate consent where required, we may also use your information to send promotional communications, offers, and marketing messages.
3. WhatsApp and Customer Communications
DOMIQ may use WhatsApp, telephone, SMS, email, or other communication channels to communicate with customers regarding:
- Orders.
- Delivery.
- Product demonstrations.
- Warranty registration.
- Service requests.
- Customer support.
- Returns and refunds.
Where required, we will obtain appropriate consent before sending promotional communications.
Customers may request to stop receiving promotional communications at any time.
4. Payment Information
Payments may be processed through third-party payment gateways, banks, EMI providers, financing partners, or other payment service providers.
DOMIQ generally does not directly store complete card numbers, CVV numbers, or banking credentials.
Payment information is handled by the relevant payment provider in accordance with its privacy and security practices.
5. Sharing of Information
DOMIQ may share relevant information with trusted third parties where necessary to operate our business, including:
- Payment gateway providers.
- Banks and financing partners.
- EMI and Buy Now Pay Later providers.
- Courier and logistics partners.
- Technology and hosting providers.
- CRM and customer-support platforms.
- Warranty and service partners.
- Marketing and analytics service providers.
- Government authorities or law-enforcement agencies where legally required.
DOMIQ does not sell your personal information as a standalone commercial product.
6. Cookies
Our website may use cookies and similar technologies to:
- Enable website functionality.
- Remember preferences.
- Understand website usage.
- Improve user experience.
- Measure marketing performance.
- Provide relevant advertising where applicable.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
DOMIQ takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling contractual, legal, tax, accounting, warranty, dispute-resolution, and regulatory requirements.
9. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information.
You may also withdraw consent for certain processing activities where applicable.
To exercise applicable privacy rights, contact us using the details below.
10. Children's Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
DOMIQ is not responsible for the privacy practices, content, or security of third-party websites.
Customers should review the privacy policies of such third parties before providing personal information.
12. Changes to This Privacy Policy
DOMIQ may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised Effective Date.
13. Contact Us
For privacy-related questions, requests, or concerns:
Email: support@domiq.in
Website: domiq.in
Phone: 9539355777