Effective Date: 23 July 2026
Welcome to DOMIQ. These Terms & Conditions govern your access to and use of the DOMIQ website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to comply with these Terms & Conditions.
1. About DOMIQ
DOMIQ is a consumer technology brand offering smart home and robotic home appliances and related products.
The terms "DOMIQ", "we", "us", and "our" refer to DOMIQ and its applicable business entity.
2. Website Use
You agree to use the DOMIQ website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with website security or functionality.
- Copy, reproduce, or commercially exploit DOMIQ content without authorization.
- Submit false or misleading information.
3. Product Information
DOMIQ makes reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other information displayed on the website are accurate.
However, minor variations may occur due to:
- Screen settings.
- Photography and lighting.
- Product updates.
- Manufacturing changes.
- Packaging changes.
DOMIQ reserves the right to update product specifications where necessary without materially affecting the product's intended functionality.
4. Product Pricing
All prices displayed on the website are in Indian Rupees (INR) and, unless otherwise stated, are inclusive of applicable taxes.
DOMIQ reserves the right to modify product prices at any time.
Price changes will not affect orders that have already been successfully confirmed, except where required to correct an obvious pricing error.
5. Orders
Placing an order constitutes a request to purchase a product.
An order is considered accepted only after DOMIQ confirms the order.
DOMIQ reserves the right to cancel or decline an order in circumstances including:
- Product unavailability.
- Pricing errors.
- Suspected fraudulent transactions.
- Incorrect customer information.
- Delivery restrictions.
- Payment issues.
- Other legitimate operational or legal reasons.
If DOMIQ cancels a successfully paid order, the applicable refund will be processed according to the relevant payment method and refund procedures.
6. Payments
Customers may pay using the payment methods made available at checkout.
Payments may be processed through third-party payment gateways, banks, EMI providers, or financing partners.
Additional fees imposed by third-party payment or financing providers may apply.
Customers using EMI or financing facilities acknowledge that such facilities are subject to the terms of the relevant provider.
7. EMI and Financing
Where EMI or financing is selected, the financing agreement is between the customer and the relevant financing or payment provider.
DOMIQ is not responsible for:
- Financing approval or rejection.
- Interest rates determined by the financing provider.
- EMI processing charges.
- Financing service charges.
- Other fees imposed by the financing provider.
In the event of an approved refund, applicable non-refundable charges imposed by the financing or payment provider may be deducted from the refund amount.
8. Returns, Refunds, Replacements & Warranty
All returns, refunds, replacements, and warranty claims are governed by DOMIQ's applicable Return, Refund & Warranty Policy.
Customers should review that policy before placing an order.
9. Shipping and Delivery
Shipping and delivery are governed by DOMIQ's Shipping & Delivery Policy.
Delivery dates provided by DOMIQ are estimates unless expressly stated otherwise.
DOMIQ is not responsible for delays caused by circumstances beyond its reasonable control.
10. Warranty Service
Warranty service is subject to DOMIQ's applicable warranty terms.
Service may be provided through DOMIQ or its authorized service partners.
Where a service issue is determined to be caused by misuse, negligence, accidental damage, improper handling, unauthorized modification, or another non-warranty condition, applicable service and related charges may apply.
11. Intellectual Property
All content appearing on the DOMIQ website, including:
- Logos.
- Brand names.
- Product names.
- Text.
- Graphics.
- Images.
- Videos.
- Designs.
- Software.
- Website layout.
is owned by or licensed to DOMIQ and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit DOMIQ intellectual property without prior written permission.
12. User-Generated Content
If customers submit reviews, testimonials, photographs, videos, or other content to DOMIQ, they grant DOMIQ permission to use such content for legitimate business, marketing, promotional, or informational purposes, subject to applicable law and any consent requirements.
Customers should not submit content that infringes another person's intellectual property, privacy, or other rights.
13. Limitation of Liability
To the extent permitted by applicable law, DOMIQ will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable Indian law.
14. Force Majeure
DOMIQ will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, pandemics, war, government restrictions, strikes, transportation disruptions, supply-chain disruptions, technical failures, or other force majeure events.
15. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to applicable Indian laws and the jurisdiction of the competent courts having jurisdiction over the relevant matter.
Nothing in these Terms & Conditions limits any statutory consumer rights available to customers under applicable law.
16. Changes to These Terms
DOMIQ may update these Terms & Conditions from time to time.
The updated version will be published on the website with the revised Effective Date.
17. Contact Us
For questions regarding these Terms & Conditions:
Email: support@domiq.in
Website: domiq.in
Phone: 9539355777