Effective Date: 23 July 2026
DOMIQ is committed to delivering your products safely and efficiently. This Shipping & Delivery Policy explains how orders placed through the DOMIQ website are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed after successful payment confirmation.
Orders may be subject to verification before dispatch. DOMIQ reserves the right to contact customers for order verification where necessary.
Orders are normally dispatched within [1–3 business days] after successful order confirmation, subject to product availability and verification.
Orders placed on Sundays, public holidays, or during periods of high demand may take additional time to process.
2. Delivery Timeline
Estimated delivery timelines will be communicated during checkout or through order confirmation.
Typical delivery timelines may vary depending on the customer's location and serviceability.
Estimated delivery timelines are not guaranteed and may be affected by:
- Courier partner delays.
- Weather conditions.
- Natural disasters.
- Transportation disruptions.
- Public holidays.
- Regulatory restrictions.
- Incorrect or incomplete customer addresses.
- Customer unavailability.
- Other circumstances beyond DOMIQ's reasonable control.
3. Shipping Locations
DOMIQ currently delivers to serviceable locations within India.
Delivery availability may vary based on the customer's PIN code and courier serviceability.
DOMIQ reserves the right to restrict delivery to certain locations where reliable delivery or after-sales service cannot be provided.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.
Any promotional free-shipping offer will be subject to the terms of the relevant promotion.
5. Delivery Attempts
The courier partner may make multiple delivery attempts according to its standard delivery procedures.
Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the shipment.
If an order cannot be delivered because of an incorrect address, repeated delivery failure, customer unavailability, or refusal to accept the shipment, additional shipping or re-delivery charges may apply.
6. Inspecting the Product at Delivery
Customers are encouraged to inspect the outer packaging at the time of delivery.
If the package appears severely damaged, opened, or tampered with, the customer should:
- Take photographs or videos of the package.
- Inform the delivery personnel where possible.
- Contact DOMIQ Customer Support as soon as possible.
Customers should retain the original packaging until they are satisfied that the product is functioning properly.
7. Damaged Products
If a product is received in a damaged condition, the customer should contact DOMIQ as soon as possible and provide photographs or videos of the package and product.
Damage claims may be subject to verification and inspection.
Confirmed manufacturing or transit-related damage will be handled according to DOMIQ's applicable Return, Refund & Warranty Policy.
8. Delayed or Lost Shipments
If an order is delayed or appears to be lost in transit, DOMIQ will coordinate with the relevant courier partner to investigate the shipment.
Resolution timelines may depend on the courier partner's investigation process.
DOMIQ will make reasonable efforts to assist customers in resolving such situations.
9. Change of Delivery Address
Customers should ensure that the delivery address provided at checkout is accurate.
Requests to change the delivery address after dispatch may not always be possible and will depend on the courier partner's operational capabilities.
Any additional charges arising from an approved address change or re-delivery may be payable by the customer.
10. Delivery of High-Value Products
DOMIQ may require additional verification for high-value orders.
For certain products, delivery may require OTP verification or other authentication procedures.
The customer is responsible for ensuring that the correct recipient is available to receive the order.
11. Contact Us
For shipping or delivery-related queries:
Email: support@domiq.in
Website: domiq.in
Phone: 9539355777