Effective Date: 23 July 2026
At DOMIQ, customer satisfaction is our priority. We are committed to providing reliable products and dependable after-sales support. Please read the following policy carefully to understand our return, refund, replacement, and warranty terms.
1. 3-Day Satisfaction Guarantee & Refund
DOMIQ offers a 3-day satisfaction guarantee. If you are not satisfied with your purchase for any reason, you may request a refund within 3 days from the date of delivery.
To be eligible for a refund:
- The refund request must be submitted within 3 days of receiving the product.
- The product must be in good working condition and free from physical damage.
- The product must be returned with all original accessories, manuals, packaging, and invoice.
- The product must not have been intentionally damaged, modified, misused, or improperly handled.
- The product must pass DOMIQ's quality inspection upon return.
Once the returned product is received and successfully inspected, DOMIQ will process the refund if all applicable conditions are satisfied.
Please note: In the event of a refund under the 3-Day Satisfaction Guarantee, the applicable courier/shipping charges incurred for delivering and/or returning the product will be deducted from the refund amount.
If the purchase was made through an EMI or financing facility, any EMI processing fees, service charges, financing charges, or other non-refundable charges levied by the payment or financing provider will also be deducted from the refundable amount, where applicable.
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2. 7-Day Replacement for Manufacturing Defects
DOMIQ provides a 7-day replacement policy exclusively for manufacturing defects.
You may request a replacement within 7 days from the date of delivery if the product has a genuine manufacturing defect that affects its normal operation.
To request a replacement:
- The issue must be reported within 7 days of receiving the product.
- You may be required to provide photos, videos, or other information to help our team identify and verify the issue.
- The product may be inspected by DOMIQ or an authorized service representative to determine whether the issue is due to a manufacturing defect.
If the issue is confirmed to be a genuine manufacturing defect covered under this policy, DOMIQ will arrange a replacement in accordance with its replacement process.
The 7-day replacement policy does not apply to products that are damaged due to misuse, accidents, improper handling, water or liquid exposure, unauthorized modifications, or other actions attributable to the customer.
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3. 2-Year Product Warranty
DOMIQ products are covered by a 2-year warranty from the date of purchase, subject to the terms and conditions of this policy.
During the warranty period, DOMIQ will provide free service for issues covered under the warranty, including eligible product faults arising from normal use and manufacturing-related issues.
Warranty service may include inspection, troubleshooting, repair, or replacement of eligible components, as determined by DOMIQ or its authorized service team.
Warranty does not cover issues caused by:
- Misuse, negligence, or improper operation of the product.
- Accidental damage or physical damage caused by the customer.
- Water or liquid damage or exposure beyond the product's intended operating conditions.
- Improper installation, handling, storage, or transportation by the customer.
- Unauthorized repair, modification, alteration, or tampering.
- Use of the product contrary to the instructions provided in the user manual.
- Normal wear and tear or consumable parts, where applicable.
If a service request is determined to have been caused by customer misuse, negligence, accidental damage, improper handling, or any other issue not covered under the warranty, applicable service charges, spare-part costs, transportation charges, and other related costs may be payable by the customer.
DOMIQ reserves the right to determine whether a reported issue is covered under the warranty based on product inspection and technical evaluation.
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4. Products Not Eligible for Return, Refund, or Replacement
Returns, refunds, or replacements may not be accepted where:
- The product has been physically damaged due to misuse, accidents, negligence, water/liquid exposure, or improper handling.
- The product has been repaired, modified, or tampered with by an unauthorized person.
- The product has been intentionally damaged or misused.
- Original packaging, accessories, manuals, or invoice are missing, where required for the applicable return process.
- The request is submitted after the applicable return or replacement period.
- The issue is determined to be caused by normal wear and tear or factors not covered under the applicable policy.
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5. Return, Refund & Replacement Process
To request a return, refund, or replacement:
1. Contact DOMIQ Customer Support with your order number and registered contact details.
2. Clearly explain the reason for your request.
3. Provide photos or videos of the product or issue, if requested.
4. Our team may conduct a preliminary assessment or troubleshooting process.
5. If required, DOMIQ will provide further instructions for product inspection, pickup, return, or service.
The final eligibility for a refund, return, replacement, or warranty service will be determined by DOMIQ based on the applicable policy and inspection of the product.
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6. Refund Process
Where a refund is approved, the refund will be initiated after the returned product has been received and successfully passes DOMIQ's quality inspection.
Approved refunds will generally be processed within 7–10 business days after the completion of the inspection and approval process.
The refund amount may be subject to deductions for:
- Applicable courier or shipping charges incurred for the order and/or return.
- EMI processing fees or service charges.
- Financing or payment-provider charges that are non-refundable.
- Any other applicable non-refundable charges associated with the transaction.
The final refundable amount will be communicated to the customer where applicable.
Refunds will generally be processed to the original payment method used for the purchase.
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7. Return Shipping
For an approved refund under the 3-Day Satisfaction Guarantee, applicable courier or shipping charges will be borne by or deducted from the customer's refund amount.
For a confirmed manufacturing defect covered under the 7-Day Replacement Policy, DOMIQ will bear the applicable return and replacement shipping costs, subject to the terms of this policy.
If a product is returned or collected and the issue is subsequently determined to be caused by customer misuse, accidental damage, improper handling, or any other reason not covered under the applicable policy, the customer may be responsible for applicable transportation, inspection, service, and other related charges.
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8. Order Cancellation
Orders may be cancelled before dispatch for a full refund, subject to applicable payment processing or transaction charges, if any.
Once an order has been dispatched, cancellation requests will be handled in accordance with this Return, Refund & Warranty Policy.
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9. Policy on EMI & Financing Purchases
If a product is purchased using an EMI, financing, or Buy Now Pay Later facility, any charges imposed by the relevant financial institution, EMI provider, or payment partner may be non-refundable.
In the event of an approved refund, such applicable EMI processing fees, service charges, financing charges, or other non-refundable charges will be deducted from the refund amount, where applicable.
DOMIQ is not responsible for charges imposed directly by third-party financial or payment providers.
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10. Contact Us
For any questions regarding returns, refunds, replacements, or warranty services, please contact DOMIQ Customer Support:
Email: support@domiq.in
Website: domiq.in
Phone: 9539355777
By purchasing a DOMIQ product, the customer acknowledges and agrees to the terms and conditions outlined in this Return, Refund & Warranty Policy.